Policies

Privacy

At Sutton Education, we respect your privacy and are committed to protecting the personal information of our students, parents, and clients.
This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of information:

Personal details: Name, date of birth, address, phone number, and email address.
Educational information: School, year level, subjects studied, academic results, and learning goals.
Payment details: Billing address, payment method, and transaction records (processed securely via third-party providers).
Parent/guardian details: Contact information for communication and billing purposes (for students under 18).
Website and communication data: IP address, browser type, and activity on our website or social media (for analytics and marketing purposes).

We collect personal information through:

Online forms (e.g. enquiry, enrolment, or contact forms).
Phone, email, or SMS communications.
In-person sessions or consultations.
Cookies and analytics tools when you visit our website.

We only collect information that is necessary for providing our tutoring services and maintaining customer relationships.

We use personal information to:

Provide tutoring and educational support services.
Communicate with students and parents about sessions, progress, and payments.
Improve our teaching materials, programs, and website experience.
Send updates, offers, or educational content (only with your consent).
Comply with legal or regulatory obligations.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

We may share your information with:

Tutors and staff for scheduling and educational support.
Payment processors to handle secure transactions.
IT and marketing service providers who support our website and communications.
Legal or regulatory authorities when required by law.

We do not sell or rent personal data to third parties.

Your personal information is stored securely in electronic or physical form, with reasonable safeguards against loss, misuse, unauthorised access, modification, or disclosure.
Only authorised staff and contractors have access on a need-to-know basis.

You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond to all requests within a reasonable timeframe in accordance with the Privacy Act.

Our website may use cookies and analytics tools (e.g. Google Analytics or Meta Pixel) to improve functionality and measure marketing performance.
You can disable cookies in your browser settings if you prefer.

Some of our service providers (such as cloud storage or CRM platforms) may store data on servers located overseas. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy standards.

If you believe your privacy has been breached, please contact us.
We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Cancellation

At Sutton Education, we understand that unexpected events can occur, prompting the need to cancel or reschedule an appointment. To ensure fairness and to facilitate smooth operations, we have instituted the following cancellation policy.

Policy Guidelines

24-Hour Notice: To cancel or reschedule a tutoring session without incurring any charges, clients are required to provide at least 24 hours' notice before the scheduled session.
Late Cancellation Fee: If a cancellation is made less than 24 hours before the scheduled session, a late cancellation fee amounting to 100% of the session cost will be charged. This fee compensates our tutors for their time and maintains a standard of respect and courtesy.
No-Show Policy: In the event that a student fails to show up for a scheduled session without prior notification, a no-show fee equivalent to the full session cost will be charged.
Rescheduling: Clients may reschedule sessions at no extra cost, provided the change is made at least 24 hours before the original appointment time. Rescheduling within the 24-hour window may incur the late cancellation fee.
Late Policy: If a student arrives up to 10 minutes late, then the lesson will continue until the agreed scheduled finish. The lesson will be charged at the full fee. If a student arrives more than 10 minutes late, it will be deemed a No-Show and is subject to the No Show policy.
Emergency Situations: We understand that emergencies happen. In such cases, please contact us as soon as possible to discuss the situation. We may waive the cancellation fee at our discretion in genuine emergencies. We ask for documentation including medical certificates.
Repeated Cancellations: Clients who cancel multiple appointments may be asked to pre-pay for future services to secure a slot with a tutor.
Tutor Cancellation: In the rare event that a tutor needs to cancel a session, we will notify clients at the earliest opportunity and reschedule the session to a mutually convenient time, without any additional charges.
Refund Policy: Refunds will only be provided at the sole discretion of Sutton Education Pty Ltd.